Frequently Asked Questions
Find answers to common questions about our vehicles, ordering process, and international shipping services.
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About Compliance & Quality Assurance
What is your quality inspection process for pre-owned EVs?
Every vehicle undergoes a rigorous 100+ point inspection before export. This includes a comprehensive evaluation of the “Three Electric Systems” (Battery, Motor, and Electronic Control), chassis integrity, and interior/exterior condition. We provide a detailed Vehicle Condition Report to ensure total transparency before shipment.
Are your vehicles compliant with international import standards?
Yes. We have extensive experience navigating the regulatory requirements of Central Asia, the Middle East, and Africa. We ensure all export documentation aligns with the destination country’s customs and safety standards, assisting you in a smooth registration process.
How do you guarantee the Battery Health (SOH) of used EVs?
Battery health is our top priority. We use professional diagnostic tools to test the State of Health (SOH) and charging efficiency of every unit. We only source vehicles that meet international performance standards, ensuring your end-users receive reliable range and battery longevity.
About Logistics & Customs Clearance
What shipping methods do you provide?
We offer flexible multimodal logistics solutions tailored to your region:
Sea Freight: Ro-Ro (Roll-on/Roll-off) or Container shipping for Middle East, Africa, and SE Asia.
Land Transport: Professional car-carrier trucks or China-Europe Railway Express for Central Asia (Kazakhstan, Uzbekistan, etc.).
Do you handle export documentation and compliance?
Yes. Our China Export Documentation & Compliance Service covers NOA Certificates for China customs clearance, ESMA/GCC pre-approvals for EVs (China-side processing), and blockchain-powered export declarations. Destination-country compliance requirements vary by market. For import procedures and destination-specific certification support, please consult our export specialists..
How soon can my vehicle ship?
For in-stock inventory, vehicles can be ready for dispatch within 7–14 working days after order confirmation.
What are typical shipping times?
Typical transit times range from 7-10 days for cross-continental routes to 25-35 days for intercontinental shipments (eg, China to Africa). Key factors include:
- Distance(main factor) 2. Shipping method(Ro-Ro vessels faster than containers) 3. Weather/season(winter/summer delays) 4. Port congestion & customs
Exact timelines vary by route. Contact our specialists for a real-time estimate based on your POL/POD.
How to Choose a Freight Forwarder for Car Imports from China?
The selection of freight forwarders must adhere to the following 7 key criteria:
- Verify Freight Forwarder Licenses & Compliance
- Must have NVOCC (Non-Vessel Operating Common Carrier) certification and ISO 9001 Quality Management System accreditation.
- Strictly filter out enterprises with industry records violation to mitigate partnership risks.
- Optimize Shipping Costs with Route Specialization
- For clients in the Middle East/Africa, prioritize forwarders specializing in Middle East/Africa routes. Their consolidated route operations can reduce unit transportation costs by 15-20 percentage points compared to general route providers.
- Confirm Dangerous Goods Expertise
- Must provide operational cases for specific hazardous material categories (including UN38.3 certification documents, lithium battery transportation contingency plans, and other technical documentation).
- Digital Tracking Capabilities
- Must possess electronic bill of lading processing capabilities and real-time tracking systems.
- Capable of digital monitoring for inventory turnover rates at key hubs such as Central Asia.
- Emergency Response Preparedness
- Must establish 24/7 emergency response mechanisms with multiple contingency transportation plans (eg, Red Sea Shipping Contingency Plans).
- Transparent Pricing Analysis
- Must provide detailed quotations listing ocean freight, terminal handling charges, and customs clearance service charges.
- Initiate anti-fraud reviews for bids exceeding 20%below market averages.
- Test Operational Reliability
- For initial collaborations, implement a phased testing strategy using trial orders below 1-4units to verify full-process operational efficiency and exception-handling capabilities.
About Product Sourcing & Inventory
Which Chinese EV brands can you source?
We have a deep supply chain network covering China’s leading NEV brands, including BYD, Zeekr, Li Auto, NIO, XPENG, and Tesla (China-made). Whether you need luxury SUVs or cost-effective sedans, we can fulfill your requirements.
Do you support "Sourcing on Demand" for specific fleet requirements?
Absolutely. Beyond our ready-to-ship inventory, we offer bespoke sourcing services. If you are a fleet operator or a project buyer with specific requirements for mileage, year of manufacture, or color, our team will source the exact units from the vast Chinese market at competitive prices.
Can you provide bulk supply for large-scale dealerships?
Yes. We specialize in B2B bulk orders. Our established relationships with large automotive groups and leasing companies in China allow us to provide a stable and scalable supply of high-quality pre-owned EVs for regional distributors.
About Transaction Security & Payment
What are your standard payment terms?
Our standard terms are typically T/T (Telegraphic Transfer). Usually, 30% deposit is required to secure the inventory, The remaining 70% payment is due when all vehicles are ready for shipment.
How can I verify the quality and existence of the vehicles before paying?
We believe in building trust through transparency. We offer Live Video Inspections for every vehicle. Furthermore, our professional standing in the industry is reflected in our ongoing business contacts and exchanges with globally recognized groups like Al-Futtaim Electric Mobility, Jameel Motors, and Allur Group.
What Incoterms do you usually work with?
We primarily work with FOB (Free on Board), CIF (Cost, Insurance, and Freight)—the latter being particularly popular for our clients in Central Asia who prefer delivery via land borders.